Privacy Policy
How we collect, use, and protect your personal information.
Introduction
CognisentAI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cognisentai.com or use our services, including PropertyPilot.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, and company name when you contact us or request a demo.
- Account Information: Login credentials, profile details, and preferences when you create an account.
- Communications: Messages, feedback, and correspondence you send us.
- Payment Information: Billing details processed securely through our payment providers (we do not store card numbers).
Information Collected Automatically
- Usage Data: Pages visited, time spent, clicks, and navigation paths.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Cookies & Tracking: Session cookies, analytics cookies, and preference cookies (see Cookies section).
We only collect information that is necessary to provide and improve our services. We do not sell your personal data to third parties.
How We Use Your Data
We use the information we collect to:
- Provide, operate, and maintain our services and platform
- Process transactions and send related information including confirmations and invoices
- Send administrative information, updates, and security alerts
- Respond to your comments, questions, and requests
- Send marketing and promotional communications (you may opt out at any time)
- Monitor and analyse usage patterns to improve our services
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our platform (e.g. hosting, analytics, payment processing) under strict confidentiality agreements.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice.
- Legal Requirements: When required by law, court order, or governmental authority.
- Protection of Rights: To protect the rights, property, or safety of CognisentAI, our users, or the public.
Data Security
We implement industry-standard security measures to protect your personal information:
- Enterprise-grade encryption for data at rest
- TLS 1.3 encryption for data in transit
- SOC 2-aligned security practices
- Role-based access controls and multi-factor authentication
- Regular security audits and penetration testing
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Please notify us immediately if you suspect any unauthorised access to your account.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:
- Essential Cookies: Required for the website to function. Cannot be disabled.
- Analytics Cookies: Help us understand how visitors use our site (e.g. Google Analytics).
- Preference Cookies: Remember your settings and preferences.
- Marketing Cookies: Used to deliver relevant advertisements (optional).
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing of your data for marketing purposes.
- Withdrawal: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at privacy@cognisentai.com.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@cognisentai.com
- General Enquiries: Use the Contact Form